FACTS & QUESTIONS
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SHIPPING - SHOPPING - REFUNDS & RETURNS
SHIPPING
"DO YOU SHIP WORLDWIDE?"
WE SHIP TO ANYWHERE IN THE UK, EUROPEAN UNION.
"I DON'T LIVE THERE, CAN YOU SHIP TO ME?"
DUE TO ADDED COSTS AND UNRELIABLE POSTAL ROUTES WE ARE UNABLE TO GUARANTEE DELIVERY AND THEREFORE DO NOT POST OUTSIDE OF THE COUNTRIES LISTED ABOVE, SORRY!
"CAN YOU COMBINE SHIPPING COSTS?"
YES! IF YOU PURCHASE MULTIPLE ITEMS IN THE SAME ORDER, WE'LL REFUND THE DIFFERENCE IN POSTAGE. ALTERNATIVELY USE THIS FORM TO REQUEST A QUOTE.
"HOW ARE YOUR ITEMS PREPARED FOR SHIPPING?"
CAREFULLY. WE TAKE EXTRA CARE TO ENSURE EACH ITEMS ARRIVES IN THE SAME CONDITION IT LEAVES US IN. HOWEVER, DESPITE OUR BEST EFFORTS, SOMETIMES ITEMS ARE DAMAGED IN TRANSIT - PLEASE SEE BELOW FOR ADVICE.
"HOW LONG WILL MY ITEM TAKE TO ARRIVE?"
DUE TO THE ADDED PRESSURE ON GLOBAL POSTAL SERVICES DUE TO THE PANDEMIC, YOU MAY EXPERIENCE DELAYS.
PLEASE ALLOW TEN TO FOURTEEN WORKING DAYS FOR ITEMS POSTED WITHIN THE UK AND UP TO THIRTY DAYS FOR EU COUNTRIES. IF YOUR ITEM HAS NOT ARRIVED BY ONE MONTH AFTER PURCHASE, PLEAE USE THIS FORM AND QUOTE YOUR ORDER NUMBER.
SHOPPING
"ARE YOUR ITEMS NEW OR USED?"
ALMOST ALL ITEMS ARE PREVIOUSLY OWNED SO PLEASE EXPECT THEM TO ARRIVE WITH SOME SIGNS OF USE.
MANY ITEMS ARE DECADES OLD (SOME OVER A CENTURY) BUT WHERE WE BELIEVE AN ITEM IS NEW OR COMES WITH THE ORIGINAL PACKAGING - WE WILL SAY SO ON THE ITEM LISTING.
"DO I NEED AN ETSY ACCOUNT TO SHOP WITH YOU?"
NO! YOU DON'T NEED AN ETSY ACCOUNT AND YOU DON'T HAVE TO SIGN UP TO MAKE PURCHASES.
"AN ITEM I WANTED HAS GONE?"
ALL ITEMS IN OUR SHOP ARE UNIQUE FINDS AND VERY RARELY DO WE STOCK MULTIPLES. FEEL FREE TO REACH OUT TO US THOUGH, OUR INBOX IS ALWAYS OPEN (BUT NO GUARANTEES!).
"AN ITEM I WANTED HAS GONE?"
ALL ITEMS IN OUR SHOP ARE UNIQUE FINDS AND VERY RARELY DO WE STOCK MULTIPLES. FEEL FREE TO REACH OUT TO US THOUGH, OUR INBOX IS ALWAYS OPEN (BUT NO GUARANTEES!).
"DO YOUR ITEMS COMES FROM A PET FREE HOME?"
NO.
REFUNDS & RETURNS
"MY ITEM IS USED / MARKED / CHIPPED / DENTED?"
WE TAKE GREAT CARE TO LIST THE CONDITION OF EACH ITEM, INCLUDING THE LEVEL OF GENERAL WARE AND TEAR AND DISPLAY ANY SIGNIFICANT IMPERFECTIONS DUE TO PREVIOUS USE. IF YOU HAVE CONCERNS OR WOULD LIKE FURTHER INFORMATION PLEASE CONTACT US USING THIS FORM BEFORE PURCHASING.
"MY ITEM ARRIVED DAMAGED!"
WE KNOW HOW DISAPPOINTING THIS MUST BE.
PLEASE EMAIL US AT THE BELOW ADDRESS WITH IMAGES OF THE ITEM IN THE CONDITION IT ARRIVED: kay+brokenbox@historyinateacup.com
PLEASE BE AWARE:
OUR COMPUTER IS OLD AND STRUGGLES TO DISPLAY ANGRY OR ABUSIVE MESSAGES - THE ANGRIER THE EMAIL, THE LONGER IT TAKES TO RESPOND. TAKE A DEEP BREATH, WE'RE NICE PEOPLE - HERE TO HELP.